• 10 AM - 06 PM
  • #105 641 Lougheed Hwy Coquitlam BC V3K 3S5
  • 778-323-1264

Rental Guide

Returning your car

  • Fuel Charges
    If the vehicle is returned without a full tank of fuel, refueling charges will apply at rates higher than local market fuel prices. Additional service fees may also apply.
  • Changing Your Return Time
    If you wish to extend your rental period or change your return time after pick-up, please contact us as soon as possible. Extensions are subject to vehicle availability and additional charges may apply.

In case of an accident

In case of an accident, theft, or vehicle damage, please contact us immediately.

Emergency Support : 778-302-4989 / 778-323-1264 or 911.

Customers must also report all accidents to local authorities and ICBC when required.

Failure to report an accident immediately may affect coverage eligibility.

Insurance Plans>

  • Basic Insurance

    Third Party Liability (TPL)

  • Security Deposit $3,000

  • Standard Insurance

    Third Party Liability (TPL)

  • Loss Damage Waiver (LDW)

    Collision Damage Waiver (CDW)

    Security Deposit $2,000

  • Premium Full Coverage Insurance

    Third Party Liability (TPL)

  • Loss Damage Waiver (LDW)

    Collision Damage Waiver (CDW)

    Tires & Rims

    Windshield

    Security Deposit $1,000

Child Safety Seat Guidelines

At Boong Boong Rent A Car, safety is always our top priority. We are committed to helping every family choose the proper child restraint or car seat for their child’s age, size, and needs.

Please review the following guidelines when selecting an infant seat, child safety seat, or booster seat for your rental.:

  • Up to 1 year old (and up to 20-22 lbs or 9-10 kg / Approximately 28 – 32 Inches or 71 – 81 cm Tall)
    Rear-facing Infant-only car seat : Children should remain rear-facing until they reach the maximum height or weight limit allowed by the car seat manufacturer.
  • Ages 1-7 (Approximately 20-65 lbs or 9-30 kg / Approximately 28 – 49 Inches or 71 – 125 cm Tall)
    Forward-facing car seat : Children should remain in a forward-facing child seat with a harness until they exceed the manufacturer’s height or weight limits.
  • Big Kids Need Boosters (Approximately 8-12 years old , Approximately 40-80 lbs or 18-36 kg / under 49 Inches or 145 cm Tall)
    Booster car seat : Booster seats help position the vehicle’s lap and shoulder belt correctly and safely while providing better comfort and visibility.
  • Important Notice
    Child seat requirements may vary depending on the child’s age, height, weight, and applicable provincial regulations. Customers are responsible for selecting and properly installing the appropriate child seat for their child.

Security Deposit Policy

A refundable security deposit is required at the time of rental. Deposit amounts vary depending on the protection plan selected and will be released after the vehicle has been returned and inspected.

Additional charges may apply for:

  • Vehicle Damages
  • Smoking Or Vaping
  • Excessive Cleaning
  • Fuel Charges
  • Traffic tickets or tolls
  • Late Returns
  • Policy Violations

Things to Be Careful When Driving a Vehicle in Canada

  • Most left turns are unprotected. Yield to oncoming traffic before turning left.
  • Complete stops are required at all STOP signs.
  • At 4-way stops, vehicles proceed in the order they arrive.
  • Pull over safely for emergency vehicles with sirens.
  • Most gas stations are self-service.
  • No Mobile Phone Use While Driving.

Smoking Policy

Smoking or vaping is strictly prohibited in all rental vehicles. A minimum cleaning fee of $400 may apply if smoking odor or evidence is found in the vehicle.

Early Return Policy

Early returns are subject to management approval.
Refunds for unused rental days may be limited depending on the rental agreement and promotional rates.

Late Return Policy

A Late returns may be charged up to $20 per hour in addition to applicable daily rental charges.
If you expect to be late, please contact us immediately.
📞 778-302-4989

Driver’s License Requirements

A valid driver’s license from the renter’s country of residence must be presented at the time of rental.

Temporary licenses or permits may be accepted if the original license has been lost, stolen, or recently expired, subject to verification and approval.

An International Driving Permit is strongly recommended if the driver’s license is issued in a language other than English.

U.S. renters must provide a valid U.S. driver’s license or an acceptable temporary license issued by a U.S. state or territory.

Cancellation Policy

✅ More than 7 days before pick-up
Full refund

⚠️ Less than 7 days before pick-up
30% cancellation fee applies

🚫 No-show reservations
100% of prepaid rental amount will be charged

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