Returning your car

• Please fill up the gas tank when returning your car
  We rent our vehicle with full fuel. Please fill up the gas tank when returning the car to the specified store, unless you have a special plan. Please bring the receipt of refueling. After checking the vehicle and fuel, the returning process will be complete.

• If you return without filling up the gas tank
  If you do not fill up the gas tank for some reason, we will charge you by the distance regulated separately. In this case, you will be charged higher than the average market price of fuel.
• When changing the returning time
  If you would like to change the contract after your departure or you can not return your vehicle on time, please contact the store you picked up your car. If changeable, please pay the additional fee when returning.

In case of a car accident

Please call the accident insurance department.

• Accident Department: 778-323-1264 / 778-847-7572

Additional Liability Insurance

Safety is our number-one priority at Boong Boong Rent Car. We want the right restraint and child seat for your child. We recommend the following guidelines when selecting infant and child seats:

• Up to 1 year old (and up to 20-22 pounds)
  Rear-facing Infant-only car seat, Convertible or 3-in-1 seat
• Ages 1-3 (and 20 to 40 pounds)
  Rear-facing car seat until the top height and weight limit allowed by the manufacturer is exceeded.
• Ages 4-7 (or until 4’9″ tall)
  Forward-facing car seat until the top height and weight limit allowed by the manufacturer is exceeded.
• Age 8-12 (or at least over 4’9″)
  Booster Seat with lap and shoulder belts until the top height and weight limit allowed by the manufacturer is exceeded
• Big Kids Need Boosters
  The U.S. Government recommends that from 40 to about 80 pounds and about 4’9″ tall, children should always be seated in a belt-positioning booster. A booster seat lifts children so adult lap/shoulder seat belts are “positioned” correctly and safely. Plus, booster seats offer children better visibility and comfort.

Things to Be Careful When Driving a Vehicle in Canada

• Most of the left turn signals are missing, unlike in Korea. Unless it’s a large range, most are unprotected left-turn signals.
• Make sure to stop at the STOP sign in the alley. And for 4 WAY, it goes first according to the order of entry.
• Most gas stations are SELFs, which are serviced by a person at the FULL.
• If you hear a siren from an ambulance, fire truck or police car, stop at the edge of the road and wait for it to pass.

Smoking Policy

Smoking is prohibited in all Boong Boong Rental vehicles. A maximum charge of $ 400.00 can apply when smoking has occurred during the rental.

Early Return Fee

All Canadian Corporate locations:
If you return the vehicle more than 24 hours before scheduled return date / time, you will be refund only 30% of the remain amount you paid.

Late Return Fee

A Late Return Fee of up to $20.00 per hour, if you think you’ll be late, please call at Boong Boong Rental Car at 778-302-4989.

Driver’s License

Valid license from country of residence will be required at time of rental.
Also acceptable are temporary license or permit issued when license is lost, stolen, or expired.
An International Driving Permit is strongly recommended for a license issued in foreign countries in a language other than English.
U.S. renters must provide valid license, temporary license in cases of lost, stolen, or expired license, and chauffeur’s license issued in the U.S. or a U.S. territory.

BOONG BOONG CAR RENTAL CANCELLATION POLICY

If you have already picked up your vehicle:
If you have already picked up your vehicle and wish to keep it longer; you must contact the location where you picked up the vehicle.

If you have not picked up your vehicle:
If you have not picked up your vehicle you can call at 778-302-4989 or when visiting this page, you will need to make sure all fields are filled out. If you fail to enter in your confirmation number, first name, and last name — the reservation will not be found. If you have entered in all this information correctly and still cannot modify your reservation, please contact us.
If you modify your pick-up or drop-off location, date, or time, this may result in a change to your rates, taxes, surcharges, or underage fees. Please see your new rate quote when you verify your reservation

Will I be charged if I cancel my reservation?
If you did not prepay for your reservation, there will not be a cancellation fee.
If you prepaid for your vehicle, the following conditions would apply (Canada only):
• If you cancel your booking more than 7 days before your specified pick-up time, there will be no penalties.
• If you cancel your booking less than 7 days before your specified pick-up time, there will be a 30% penalty for the total amount you will pay.

Will I be charged if I don’t show up for my reservation?
If you fail to pick up your prepaid rental on the specified pick-up date, there will be a 100% penalty for the total amount you will pay.

Will my rate change if I modify my reservation?
Possibly – rental rates can change on a daily basis so changing the dates or number of days may change the daily rate.